top of page

privacy policy


1. Information on the collection of personal data and contact details of the data controller


Team Kokoa is happy to count you among its visitors. We would like to inform you that, during your visits, some of your personal data is collected in order to allow us to best meet your expectations (names, first names, postal and telephone numbers, etc.).


The person responsible for processing personal data is the natural or legal person, public authority, department or other body which, alone or jointly with others, determines the purposes and means of processing personal data. . The latter can be contacted as follows: or Kokoa Square - For the attention of Mr. LE MÉCHEC - 2 rue Léon Nicaise - 42152 L'HORME.



2. Data collection during the visit


When you are only visiting our website, that is to say if you do not register or do not provide us with any information, we only collect data transmitted by your own browser. This data will in no case be transmitted or used for purposes other than improving our website.



3. Cookies


In order to make your visit to our website pleasant, we use cookies on various pages. A cookie is a small text file that is saved by your browser on your computer's hard drive.


What types of cookies are used on this site?


- Technical and navigation cookies: These cookies facilitate your navigation between the pages of our site. They are also necessary for you to benefit from certain features.


- Audience measurement and navigation monitoring cookies: These cookies allow us to collect anonymous statistical data on the number of visits to our site in order to improve its ergonomics.


What is the retention period for cookies?

Technical and navigation cookies automatically expire when you close your browser. Cookies are valid for a maximum of 24 months.



4. Making contact


Personal data is collected when contacting Team Kokoa (via the contact form, chat or email). These data are recorded and used for the sole purpose of responding to your request and to allow contact and the corresponding technical administration.

At the end of the final processing of your request, that is to say when it can be deduced that there is no contrary legal storage obligation, your data will be deleted immediately.



5. Data processing when opening a customer account


Personal data may also be collected and processed when you transmit it to us in the context of the execution of a contract or for the opening of a customer account.


This identification data is necessary for us to accomplish the following purposes:

  • The creation and management of your online customer account and the shopping cart;

  • The execution of the sales contract;

  • The management and monitoring of our commercial relations;

  • Sending commercial communications from us and managing your newsletter subscriptions;

  • Carrying out statistical and marketing studies;

  • The assurance of personalized customer support;

  • The improvement of our offers, services and products;

  • The detection of possible abusive or fraudulent activities;

  • Management of unpaid bills and litigation;

  • Managing the exercise of your rights.


The deletion of your account is possible at any time by contacting the data controller at the above-mentioned address.

We store and use the data you provide to us for the performance of contracts.



6. Use of your data for prospecting purposes


If you subscribe to our Newsletter, you will receive regular information on our offers. The only information necessary to send the Newsletter is your e-mail address. We use the so-called “double opt-in” procedure for sending our Newsletter. This means that you will only receive our Newsletter by e-mail if, and only if, you have consented to its sending.


The data we collect when subscribing to our Newsletter will be used only for advertising purposes and via our Newsletter. You can unsubscribe from our Newsletter at any time via the link provided or by sending an e-mail to the controller. After you unsubscribe, your email address will be immediately removed from our mailing list.



7. Data processing in the context of order processing


For the processing of your order, we work with the service provider (s) mentioned below. Some of your personal data are thus transferred to them as follows:


  • Within the framework of the execution of the contract, your personal data are transmitted to the transport company responsible for the delivery only if they are necessary for the delivery of the goods.

  • As part of the processing of payment for the goods, your data is transmitted to the authorized credit institution only if this is necessary for the payment of the order.


We do not collect any information on your bank details (bank card numbers and data). We only receive information about the payment transaction from our payment system.


Paypal, payment service provider: In case of payment on Paypal, by credit card via Paypal or by direct debit via Paypal, we transmit your payment data to Paypal (Europe) Sarl and Cia, SCA, 22-24 boulevard royal, L -2449 Luxembourg. Paypal reserves the right to perform credit checks for the credit card payment methods through Paypal or direct debit through Paypal. For this purpose, your payment data may be transmitted to credit agencies in the legitimate interest of Paypal in determining your creditworthiness. for more information on the data protection policy, please refer to the Paypal Personal Data Protection Statement:

You can object to the processing of this data at any time by sending a message to Paypal. However, Paypal may continue to process your personal data if this is necessary for the processing of payments.


All persons under our responsibility and companies authorized to access your personal data are bound by a confidentiality agreement.



8. Digital marketing


Our site uses the online advertising program "Google AdWords" and in particular its advertising techniques on third party websites in order to determine the success of our various advertising campaigns.


The processing of this data allows us to accomplish the following purposes:

  • Provide the customer with a personalized experience on our website by facilitating navigation;

  • Optimize the functioning of the website;

  • Carry out statistical, marketing and behavioral studies;

  • Manage the exercise of your rights.


The conversion tracking cookie is activated as soon as a user clicks on a “Google Adwords” ad displayed by Google. They usually expire after 30 days and are not used for user identification purposes. The information collected using the cookie is used to generate conversion statistics for AdWords customers.


If you do not wish to participate in tracking, you can block this use by deactivating the Google conversion tracking cookie in the user settings of your Internet browser.


For more information on Google's privacy policy, please visit:



9. Web analysis service


Our website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

Google Analytics uses cookies which help us analyze user use of our site. The information generated by the cookies is in principle transmitted and saved on a Google server located in the United States.

Google will use this information on our behalf to analyze your use of the website, to compile reports on its activity and to provide us with other services related to the use of the website.

You can refuse the use of cookies by selecting the appropriate settings in your browser. In addition, you can prevent Google from collecting and processing data about your use by installing the browser plugin available under the following link: .

This website also uses Google Analytics for cross-analysis of visitor flows independent of the device of use and by means of a user ID.

You can find further information on how Google Analytics processes user data in the Google Data Protection Declaration: .



10. Advertising recommendation


This website uses “Facebook pixel” from Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA; which makes it possible to follow the actions taken by people on our website following the publication of an advertisement. The data collected is anonymous and does not give us any indication of the identity of the users.

They allow us to accomplish the following purposes:

  • Send targeted advertising tailored to your areas of interest;

  • Manage the exercise of your rights.


These data are, however, processed and saved by Facebook and allow a link to be made with the corresponding user profile. Facebook may also use this data for its own advertising purposes. You can allow Facebook and its partners to serve advertisements on and outside of Facebook using a cookie. Consent to the use of the Facebook pixel can only be given by users over the age of 13.

You can permanently deactivate the use of cookies on your computer by setting your Internet browser appropriately. However, we would like to inform you that disabling cookies is likely to affect the proper functioning of our Internet pages and / or prevent their execution.



11. Rights of the data subject


The applicable data protection regulations grant you rights vis-à-vis the data controller, which we inform you of below:


  • Right of access to information

  • Right of rectification

  • Right to erasure or "Right to be forgotten"

  • Right to restriction of processing

  • Right to information

  • Right to data portability

  • Right to withdraw consent given

  • Right of complaint


If we process your personal data in the belief that there are legitimate and compelling reasons which prevail over your own interests, you can object to this processing at any time for reasons relating to your particular situation.


If you exercise this right of opposition, the processing of your data will cease immediately. We reserve the right, however, to continue the processing if we can prove that the continuation of the processing is justified by legitimate reasons which prevail over your interests, rights and freedoms or if the prosecution allows the finding, exercise or defense of legal rights.



12. Retention period of personal data


Your data is kept for the period during which you use our services, and deleted at the latest three years from our last contact.


Data making it possible to establish proof of a right or a contract, or kept for compliance with a legal obligation, may be the subject of an intermediate archiving policy for a period not exceeding the duration necessary for the purposes for which they are kept.


Under no circumstances does Kokoa Square sell or rent your personal data to third parties for marketing purposes for their own activities.


We have implemented technical and organizational measures to preserve the confidentiality and security of your data. However, we do not control all the risks associated with the operation of the Internet and other technologies. You are therefore informed of the existence of any risks inherent in the use and operation of our website regardless of our will and our efforts.



13. Update of the privacy policy


Kokoa Square reserves the right to modify or update its privacy policy at any time. Any changes will be effective as soon as they are posted on our website.



14. Applicable law and dispute


Kokoa Square is subject to the applicable rules on the protection of personal data, and, in particular, the European General Regulation on the Protection of Personal Data, as well as all the rules of national law on a subsidiary basis.


In the event of a dispute and in the event that an amicable agreement cannot be reached, the competent court will be that determined according to the applicable procedural rules.

bottom of page